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If your member discount is not showing, please try logging out and then back in again. If this doesn’t work please place your order as normal, send us an email and we will reimburse you. Apologies for the inconvenience, the Kates Skates team.
We have now re-opened our Click & Collect service. This will be strictly controlled to keep both our customers and staff safe. To use Click & Collect, choose this option at checkout instead of delivery. Click & Collect will only operate between 9am - 4pm Monday to Friday. If your order is placed outside these hours it will be processed the next working day. If you choose Click & Collect at checkout, please leave an hour before coming to collect your item. If there are any issues with stock availability we will contact you ASAP. Thank you for using this service and thanks for your patience.
Please note that there may be delays with your order during this unprecedented time. Our team is working very hard to fulfil orders but sometimes issues are outside our control.
If you have a question about your order please email firstname.lastname@example.org and someone will get back to you as soon as possible. Thank you for your continued support and patience.
If you wish to return items please note returns postage will be at your cost.
Orders requiring next day delivery must be placed before 1pm on the day before you require delivery.
For more information on returns and delivery please read our terms and conditions.
Our hours for collection from our store in Barrow in Furness in Cumbria are as follows:
Monday - Friday: 9am - 4pm
Please come to our delivery door on Dalkeith Street (next to our shop door) then knock and wait for assistance. The nearest parking spaces are either in the short stay bay directly across from the shop on Dalkeith Street or at Whittaker Street pay and display.