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Terms and Conditions

Use of the Kates Skates website as well as the sales and purchase of products, services and vouchers are governed by the terms and conditions set below. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may choose not use or access this Website or choose to contact us for more information. Once an order has been placed, processed, dispatched and the terms and conditions have been accepted a contract between Kates Skates and you the customer will exist.

Company Details

This site is owned by Liontreck Ltd. Liontreck Limited’s registered office is 12-22 Dalkeith Street, Barrow-in-Furness, Cumbria, United Kingdom, LA14 1SP. Registered Company Number 02548778. VAT registered number GB 652 2426 55. Our website is: www.kateskates.co.uk and we can be contacted via email on: kate@kateskates.co.uk. We can also be contacted via telephone Monday to Friday 10am to 6pm on (01229) 433445 from within the UK, from outside the UK we can be contacted on +44 1229 433445.

Fulfillment

Well, to say the least, it is not easy to keep all the items we love in stock at all times. Supplies are limited and we constantly are in touch with the companies to get stuff in ASAP. Provided the goods are in stock, skates and skateboards are shipped via next working day courier within the UK. If we are unable to ship your order within 96 hours of receiving it and it is a stock item, we will contact you with the bad news. Please note this does not apply to pre orders, (designated pre order in the description) or non-stock held item with an expected delivery time. In all circumstances, your credit card is not charged until your order is ready to be shipped. We will update you by email when we think we can help get the item(s) you want.

Payments, Data Protection and Order Processing

The methods of payment we accept at Kates Skates are; Paypal, Visa, Switch, Solo, Mastercard, Delta, Visa Electron and American Express. For both our and your security our credit/debit card transactions are processed by the Sage Pay secure payment gateway and are fully encrypted and QSA compliant (for further information please visit: www.sagepay.com/secure-online-shopping) We do not handle, store or have access to any of your credit card information.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Final payment is not taken from your debit/credit card until stock has been checked and the order is ready for shipping. Once you have placed an order with us an email will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is so very important that you give us a valid email address so you can receive these emails.

We take your online privacy seriously, and therefore your details will not be passed to or shared with any third parties.

Intellectual Property

We work very hard in providing as many great pictures and fancy content as possible, so we ask that you do not use any content on our site for anything other than is intended. You acknowledge and agree that the material and content contained within the Kates Skates website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Returns Policy

We will accept return merchandise within 14 days of receipt when it is in a NEW and UNUSED condition and with its original packaging. Returns are at your cost. We realise that Christmas is an exceptional period and as such we will accept returns up until the middle of January for items purchased as Christmas presents. We will only accept packages that arrive with a Return Authorisation Number clearly marked on them. You may request a RA number by emailing us at Kate@kateskates.co.uk or phoning on 01229 433445. All orders are shipped with Returns Forms which are self explanatory. If returning items to us we advise that you send them Parcel Force or regular mail, and obtain a CERTIFICATE OF POSTING from the Post Office. Sending items recorded or special delivery can prove to be very expensive.

When we are requested to assemble a complete setup skateboard, or fit the griptape, we will do so as carefully as possible but we cannot be held responsible for any scratches to the board which may occur. We can also not exchange a skateboard once it has been assembled as it is now no longer in its original packaging.

Due to the nature of the sport we will not replace broken skateboard decks.

For a complete returns policy please refer to our dedicated Delivery and Returns page.

This does not affect your statutory rights.

Mail Orders

You may order by mail by printing your buy screen with items and shipping total and include a cheque or postal order for the total amount made payable to Kates Skates. Please note that we do wait a full 6 working days before dispatching your order to allow the cheque to clear. Mail both to: Kates Skates, 12-22 Dalkeith Street, Barrow-in-Furness, Cumbria LA14 1SP. Send a cheque or postal order and we will process your order as soon as your cheque clears. If your order cannot be fulfilled immediately, your cheque will be returned to you by mail within 5 business days. Include your phone number on all mail orders. Include separate bill to and ship to addresses if they are different.

Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge (if any), provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns Policy (more details and exclusions available on the page).

Disclaimers

Our catalogue images, descriptions and colours are subject to change and are for suggestion only. Actual appearances may be different and corrections may be made on final orders though we will not send a different product unless you agree to it. If you must have a specific colour where the option is not available, please include this in the comments. It is always our goal to ship the best merchandise at the best price possible.

Delivery

We use a variety of different couriers to ship our parcels out, choosing the best option to get the products to you safe and sound. All large packages are delivered via UKMail or DPD within mainland UK. Delivery outside the UK is via DPD International, Spring International or Fedex. All couriered items must be signed for, and delivery times in most cases cannot be specified (AM/PM/Saturday deliveries excepted). Smaller/lighter packages and UK parcels off the mainland are sent by Royal Mail or standard parcel service. All orders received before 1pm on a working day (except in busier Christmas times) are dispatched the same day provided goods are in stock and the payment is processed. Although goods are sent 1st Class mail, please allow 5 working days before contacting us. For a more thorough breakdown of shipping options please view our dedicated Delivery and Returns page.

Price Guarantee

We do our best to stock the best products and to price our items competitively but do not make any claims or price guarantees. If you know of cheaper prices within the UK please email us with the details. Please shop until you are satisfied before ordering. Prices are subject to change at any time.

Governing Law

These terms and conditions shall be construed in accordance with English law and the courts of England or the jurisdiction in which you are resident or domiciled (at Kates Skates election) shall have jurisdiction to resolve any disputes between you and Kates Skates, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this web site or any Linked site in the event that Kates Skates have elected England as the jurisdiction.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Kates Skates. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Kates Skates. None of the above affects you statutory rights under English Law.

Thank you for being a Kates Skates customer!

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