Delivery Information:

Please note that for the UK the prices you see in the shop are the prices you pay - Delivery is Free to UK addresses.

If we have the item you have ordered in stock then delivery should take no more than 2 working days. Where we don't have an item in stock we try to specify an accurate delivery time in the Availability/Delivery column for the particular item (please note that we are at the mercy of our suppliers and sometimes the delivery time may be longer than estimated). If you want to check an item is in stock before placing an order online then call on 0845 345 73 72.

Large or expensive orders are shipped by City Link or Parcelforce. Orders shipped by City Link or Parcelforce usually arrive within 1 working day (sometimes 2) - someone must be in to sign for orders delivered by City Link / Parcelforce (unless you specify alternative arrangements in the shipping notes section when placing the order) or your parcel will taken back to your local City Link / Parcelforce depot.

Please note that where you specify an order can be left without a signature we can not be held responsible if the parcel goes missing.

If your order is to be shipped by City Link / Parcelforce please try to provide a shipping address where you know someone will be around to sign for the parcel (such as a work address). This is especially important for orders which are need asap or for Christmas! Changing the delivery address after the parcel has been shipped incurs a charge (usually £10) from City Link / Parcelforce which we will pass onto you. Refusal of a parcel which is then shipped back to us also incurs a £10 charge which again will be passed onto the customer.

Orders (small and in-expensive items) which are shipped using Royal Mail are always shipped First Class post which means your order should be with you in 2 working days if we have the item in stock. Please note that we cannot send replacement items for missing Royal Mail parcels until they have been missing within the postal service for 14 working days at which point we may declare them lost. These are the guidelines set by Royal Mail and as such we must adhere to them.

Orders shipped by Royal Mail Standard Parcel Service take between 7 and 10 working days to arrive (Royal Mail Standard Parcel Service is used to ship orders to places which are outside of the mainland UK, such as Northern Ireland, Channel Islands, Isle of Man and Islands of Scotland). Please note we have to allow 15 working days for a parcel to be delivered.

For orders being shipped overseas we primarily use Airsure. This service usually takes somewhere between 5 and 10 working days (depending on destination). Please note that Airsure can take upto 28 working days.

Returns Information:

Any items purchased from Kates Skates may be returned at your own expense within 14 days of your purchase (please note that returns in relation to Christmas are accepted up until the end of January).

You may return your purchase for either a full refund or a replacement item. Any returned items MUST BE IN A NEW AND UN-USED CONDITION and with their original packaging. If you return an item to us that has been used we will send it back to you at your cost! After 14 days returns are at our discretion.

Your receipt included with your order doubles up as your returns form so please do not throw it away. Information on how to return goods is detailed on this form.

When we receive the item(s) back we will take the appropriate action and either refund your money or send out new goods.

Thank-you for visiting Kates Skates.