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Ripple Ridge 2013 Hybrid Longboard Deck

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Ripple Ridge 2013 Hybrid Longboard Deck

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We're sorry but this item is temporarily out of stock and can't be ordered at present.

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  • Christmas Delivery


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Last Order Dates For Christmas

Below are our recommended last order dates that will give you the best chance of receiving your order in time for Christmas. It is advisable to place you order as soon as possible though as the below information is only intended as a guide and does not guarantee delivery by a specific date. We will always do our best to get your order out for delivery as soon as possible but some factors, such as bad weather, are out of our control.

Standard Delivery

Orders under £30 – order by Friday 19th December with Standard shipping.
Orders over £30 – order by Monday 22nd December with Standard shipping.

Expedited Order

We recommend selecting Expedited Order from Thursday 18th December onwards which would mean you are unlikely to receive the order after Christmas and your order will be prioritised.

Last order date for Expedited Orders is Tuesday 23rd December at 2pm. Order placed after these dates may not arrive in time for Christmas.

Placing an Order

Stock Availability

We are a multi-channel retailer so we receive orders from various channels. The availability of our stock is updated at regular intervals, however, until the product has been assigned to an order in our warehouse, there is no guarantee an item is available at the time of placing an order. If we are unable to order an item in from our suppliers, we will offer our best alternative at a competitive price or a cancellation.

Priority Orders

Whether the order is intended as Christmas present, Birthday present or general gift, our team work day and night to make sure all orders are shipped out as soon as possible. However, standard orders will be treated secondary to priority orders. If the order is required for a specific date e.g. a birthday it is highly recommend one of our courier upgrade delivery options is used and then both the order and the delivery will be treated preferentially.


We can only ship to the seller protection address, this is normally the billing address of your payment card/bank. If delivery is required to a different address it needs to be added to the PayPal account being used to pay for the order and then selected as the delivery address.

Card Payment

We recommend that the billing address is used as the delivery address, if this is not possible it is highly recommended to place the order with a card that is registered with the 3D secure scheme, e.g. Verified by Visa, MasterCard Secure Code or American Express Safekey. This will limit any issues with the payment.


Our customer care team are available during working hours should assistance be required when placing an order. During this busy period, however, our team would be incredibly grateful if orders are placed via the website whenever possible so our Team are free to deal with enquiries. The process is exactly the same whether the order is being placed over the phone or on our website and it has been designed to be user-friendly. If there are any problems during the ordering process, please don’t hesitate to contact our team.


Delivery Methods

The services we use are Royal Mail, UK Mail, DPD, UPS, FedEx and My Hermes. Deliveries are made week days and are usually between the hours of 8:00am and 6:00pm. Our larger/more expensive items such as skates, scooters, skateboards and some shoes, plus any orders on expedited shipping services, are shipped via courier and will require a signature. It is therefore essential that the order is placed with a delivery address where the receiver is guaranteed to be available to sign for it. If delivery during the week is inconvenient due to work commitments, we recommend to have the package sent to an alternative address (for example a work address, a friend or a relatives address).

Delivery Options (UK)

We offer an upgrade from our standard shipping service to prioritise your order in the shipping queue on a premium courier service. We aim to ship all Courier Upgrade orders received up until 1pm on the same day during weekdays, orders placed at the weekend will ship at the earliest opportunity on Monday. During busier times such as Christmas this may in rare cases be pushed out to two days although we always endeavour to get the parcels out on the same day if the order is placed before 1pm. In addition, we have specified AM or PM delivery options that guarantees a delivery attempt before or after midday and for those who are unavailable to receive deliveries through the week, we can also offer a Saturday service.

Delivery Instructions

Instructions for leaving in a safe and secure location will be carried out as long as they are entered in the delivery instructions field when the order is placed. Unfortunately once the order has been dispatched and is in transit. If needed, we can advise the driver to leave it with a specific neighbour. This request needs to be made with the order or sent to us in writing and Kates Skates would not be held liable for any losses.

Address Change

We are unable to amend the delivery address, please check carefully that all details have been entered correctly before confirming the order. If the wrong address has been entered, please request a cancellation of the order (see cancellations) and place a new order.


Once the order has been dispatched the tracking details provided can be used to obtain a status of the delivery and to make any required arrangements for it. Delivery windows will be given as accurately as possible but if there any issues with the delivery, for example there won’t be anyone available on the expected delivery date or at the end of the day the parcel hasn't been received, please contact our customer care team and we will endeavour to resolve the issue.


We ensure our products are packaged appropriately for transit and the purpose of the packaging is only to protect the product during this time. It is to be expected that occasionally the packaging can become damaged and this is something that is, unfortunately, out of our control.


Checking Products

Once the order has been received, please fully check it as Christmas Eve is too late for us to resolve any issues that may have occurred. It is rare that a mistake can occur but due to the extremely high volume of orders we receive during this time, the odd discrepancy can, unfortunately, happen.

Order Discrepancies

If you have received the wrong item or an order intended for a different customer, please don't panic. Contact us as soon as you can and we will work to resolve the issue. Depending on the case, we may ask for images of the item(s) received. This is for our records and to help us determine the most efficient solution for the problem. If we arrange for item(s) to be returned for us, for most cases we will issue a prepaid return label with myHermes. myHermes is a simple user-friendly service that is tracked so the return can be tracked back to our warehouse. The label will need to be printed but if this is not possible an alternative method will be arranged.


In addition to our standard returns procedure, for all purchases made within the Christmas period, we have an extended returns period for. We will be accepting returns up until 31st January on the condition that the item is in a new and unused condition. Please ensure shoes/skates are only worn on a clean floor and all tags and any warranty stickers/leaflets are kept intact and with the product. Please refer to the receipt included with the order for all further returns information.


All cancellations need to be requested in writing by sending an email with the subject heading CANCELLATION and your order number. Please note, whilst we can’t make any guarantees an order will be intercepted before dispatch, we will do our very best to try when requested.

Contacting us

If you have an enquiry, please contact us by phone or email. Our Team will be dealing with enquiries as swiftly as possible. Our inbox and phone lines will be very busy so your patience will be greatly appreciated. Please note sending multiple messages will not make this processes any quicker.

Office opening hours:

Barrow-in-Furness shop opening hours:

Monday 1:00pm – 5:00pm
Tuesday to Friday 9:00am – 5:00pm
Saturday 10:00am – 5:00pm
(01229) 433445

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